We have a 30-day return policy, which means you have 30 days 
after receiving your item to request a return.

To be eligible for a return, your item must be in the same 
condition that you received it, unworn or unused, with tags, 
and in its original packaging. You'll also need the receipt 
or proof of purchase.

To start a return, contact us at support@lullwell.co. Once 
your return is approved, we'll provide you with the return 
address and a free shipping label along with instructions on 
how and where to send your package. Items sent back to us 
without first requesting a return will not be accepted.

You can always contact us with any return questions at 
support@lullwell.co.

Damages and issues
Please inspect your order upon reception and contact us 
immediately if the item is defective, damaged, or if you 
receive the wrong item, so we can evaluate the issue and 
make it right.

Exceptions / non-returnable items
Certain items cannot be returned, including perishable goods, 
custom or personalized products, and personal care goods such 
as opened beauty devices. We do not accept returns on hazardous 
materials, flammable liquids, or gases. Please contact us if 
you have questions about your specific item.

We cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return your original 
item, and once the return is accepted, place a separate order 
for the new item.

European Union 14-day cooling off period
If your merchandise is being shipped into the European Union, 
you have the right to cancel or return your order within 14 
days, for any reason and without justification. Your item must 
be in the same condition you received it, unworn or unused, 
with tags, and in its original packaging. You'll also need the 
receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your 
return, and let you know if the refund was approved. If 
approved, you'll be automatically refunded to your original 
payment method within 7 business days. Please note it may 
take additional time for your bank or credit card company to 
process and post the refund.

If more than 15 business days have passed since your return 
was approved, please contact us at support@lullwell.co.